Shipping and Delivery Policy

Dispatch

Availability and estimated dispatch are shown on product pages or checkout. Orders containing supplier-dispatched items may arrive in separate discreet parcels. We will provide tracking where the carrier supports it.

Delivery area and charges

Available countries, methods, charges and any free-delivery threshold are shown before payment. Customers are responsible for an accurate accessible address and any import duties where international delivery is offered.

Timing

Dates are estimates unless we expressly agree a guaranteed date. We aim to deliver without undue delay and, unless another period is agreed, within 30 days after the contract is made. Contact [email protected] if an order is late; consumer cancellation rights for missed essential or replacement deadlines remain unaffected.

Discreet delivery

Outer packaging is plain and carrier labels use only information necessary for delivery. Carrier and bank/payment descriptions may identify the legal or trading entity where required.

Loss or damage

For consumer orders, risk normally passes when you or a nominated person receives the goods. Report damage, missing items or non-delivery promptly with photographs where possible so we can investigate, replace or refund as appropriate.

Incorrect address and failed delivery

Additional reasonable carrier costs caused by an incorrect address or repeated failed delivery may be deducted from a discretionary refund where lawful. We do not charge for failures caused by us or the carrier.