How can we help?

A wishlist is a collection of products you want to save for later or receive as gifts. You can keep a list private or make it public and share its link with other people.

Yes. You can create multiple wishlists for different purposes, such as birthdays, lingerie, toys, couples items or a private list for yourself.

A public wishlist can be viewed through its public sharing link. A private wishlist is intended for your account only unless KS provides a specific sharing option. Always check the privacy setting before sharing a link.

No. Your saved delivery address is not displayed on a public wishlist. Gift purchasers use the KS gifting process without being shown the recipient’s private delivery address.

Yes. You can change a wishlist’s privacy setting from your account. Remember that somebody may already have seen or saved information that was public before you changed the setting.

The item may be marked as purchased so other visitors can avoid buying the same product. Depending on the purchaser’s choice, their identity may not be shown to you.

We update wishlist purchase status as quickly as possible, but two customers checking out at almost the same time can occasionally cause a duplicate. If this happens, please contact Customer Support.

Where the product remains listed, yes. It cannot be purchased until stock returns unless the product page specifically offers preorder or backorder purchasing.

Open their public wishlist, select the product you want to buy and continue through checkout. KS uses the recipient’s saved delivery details to fulfil the gift without showing those details to you.

No. A gift purchaser should not be shown the recipient’s private delivery address. The address is used internally for fulfilment and shared only with the services that need it to deliver the order.

No. Your billing address and payment details are not shared with the gift recipient.

Where anonymous gifting is offered, yes. Anonymous means your identity is not displayed to the recipient. KS and its payment providers still retain transaction records where required for payments, fraud prevention, customer support and legal obligations.

No. A gift is voluntary and does not buy attention, messages, photographs, meetings, content, sexual activity or any other service. The recipient has no obligation to respond.

If the option is shown at checkout, you can add a short message. Messages must not contain threats, harassment, abuse or another person’s private information.

Yes. Contact Customer Support as soon as possible. Depending on the order status we may be able to stop, refuse or arrange a return for the shipment.

Contact us immediately. We may be able to cancel an order before it enters fulfilment. Once processing or dispatch has begun, cancellation may no longer be possible.

Yes. Orders are sent in plain outer packaging that does not describe the intimate nature of the contents. A courier label, return address or other legally required delivery information may still appear on the parcel.

Gift delivery is £10 unless the qualifying basket total is over £100, in which case delivery is free. The final charge is shown before payment is taken.

Most orders use a tracked service. Once dispatch information is available, tracking will appear in the appropriate account area and may also be sent by email.

Not always. Products may be supplied from different warehouses or suppliers, so a single order can be split into more than one shipment.

The courier may attempt delivery again, use an approved safe place or collection point, or return the parcel to its depot. Age-restricted or signature-required shipments may have fewer options.

Check the courier’s tracking notes or delivery image, approved safe places, household members and any approved neighbour or reception area. If it is still missing, contact KS Store promptly so we can investigate within the courier’s claim period.

No. A purchaser cannot view or edit somebody else’s saved delivery address. The wishlist owner must update their own address through their account.

The payment methods currently available are shown at checkout. Availability can vary depending on the order and the checks made by the payment provider.

Payments are processed using specialist payment services. Never send your card number, card security code, online-banking password or other payment credentials through KS messages, live chat or email.

Common causes include incorrect card information, insufficient funds, billing-address checks, bank security controls, transaction limits or fraud-prevention checks. Your bank may be able to provide more detail.

Some orders are reviewed to protect customers against fraud and unauthorised payments. We may ask you to confirm information before an order is released.

Yes where the code applies. Some promotions can exclude certain brands, sale products, delivery charges, reward items or gift transactions.

Return eligibility depends on the product, its condition and the reason for return. Contact Customer Support before sending anything back so we can give you the correct return instructions.

For hygiene and safety reasons, intimate products may not be returnable once a seal, protective packaging or hygiene protection has been opened or removed, unless the product is faulty or your statutory rights require another remedy.

Lingerie may be eligible for return when it is unworn, unwashed, undamaged and has all labels and hygiene protection intact. Some items may be excluded for hygiene reasons.

A refund is normally returned to the original payment method used by the purchaser. The recipient does not normally receive the cash value of the gift.

Stop using it and contact Customer Support with the order number, product name and a description of the fault. We may ask for photographs or a short video of the product where appropriate. Never send intimate photographs or images showing a product in use.

Contact us promptly and keep the outer packaging. We may ask for photographs of the parcel, delivery label, damage and contents so we can investigate with the supplier or courier.

Access is limited to authorised KS staff and service providers who need the information for an order, such as fulfilment partners, couriers, payment or fraud-prevention services and support systems.

KS does not show the recipient’s private delivery address or live location to a gift purchaser. Purchaser-facing order status should not disclose the recipient’s private location.

You do not need to give a gift purchaser your home address to receive a KS wishlist gift. If someone pressures you for personal details, do not share them and use the available block or report tools.

Contact KS Customer Support and use the block and report tools. We can review the account and transaction. Immediate threats should be reported to the police or appropriate emergency service.

Not normally. We may review purchaser information internally where there is suspected fraud, harassment, abuse, a safeguarding concern or a legal requirement.

KS Store is for adults aged 18 and over. We may require age verification before allowing access to certain services or products.

Age verification helps KS confirm that people accessing age-restricted areas and products are adults. The verification method available to you will explain what information is needed.

Google reCAPTCHA helps protect account registration from automated bots, spam and abusive account creation. It is a security check and is separate from age verification.

Use the password-reset option on the sign-in page. Never share a reset link, password or security code with another person.

Change your password immediately and contact Customer Support. Review recent orders, saved addresses, wishlist privacy and account details. If you reused the same password elsewhere, change it there too.

No. KS staff will never ask you to send your password, full card number, card security code or online-banking password through email or chat.

Check the product description, dimensions, materials, features, compatibility and care information. Customer Support can explain product information but cannot provide medical advice.

Recommendations are associated with your account and are not automatically added to a public wishlist. A recommended product becomes public only if you choose to add it to a public list or otherwise share it.

No. Recommendations are suggestions only. Always read the product information and consider your own preferences, experience, allergies and health circumstances before use.

No. Product information and customer-service guidance are not medical advice. Speak to a qualified healthcare professional if you have a medical condition, are recovering from surgery, are pregnant, experience ongoing pain or are unsure whether a product is safe for you.

Always follow the manufacturer’s instructions because cleaning requirements depend on material, electronics and waterproof rating. Do not fully submerge an item unless the manufacturer confirms it is waterproof.

No. Adding a product to a basket does not normally reserve inventory. Stock is allocated when an order is successfully placed and accepted.